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IT Service Management Specialist - ServiceNow

Talenza· 63 open roles

Remote RemoteFull-time1 months ago
Salary
A$100,000 - A$123,000
Experience
Mid
Job Type
Full-time
Posted
1 months ago
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About This Role

The IT Service Management Specialist will uplift service management maturity and drive consistency across IT services, improving core ITIL processes and service visibility. This role sits at the centre of IT operations, working closely with internal teams and vendors. The ideal candidate will have experience in IT service management and be able to drive continuous improvement. The role is remote and permanent.

Key ResponsibilitiesAI-extracted

  • 1
    Improve core ITIL processes to enhance service management maturity
  • 2
    Enhance service visibility across IT services
  • 3
    Collaborate with internal teams and vendors to ensure stable and well-governed services
  • 4
    Drive continuous improvement of IT services
  • 5
    Typically: Develop and implement service management processes and procedures

RequirementsAI-extracted

  • Experience in IT service management
  • Knowledge of ITIL processes and frameworks
  • Strong collaboration and communication skills
  • Typically: Experience with service management tools and technologies, such as ServiceNow
  • Typically: Ability to drive process improvements and implement changes

Perks & BenefitsAI-extracted

Remote work arrangement
Permanent employment opportunity
Typically: Health coverage and insurance benefits
Typically: Paid time off and annual leave
Typically: Opportunities for professional development and growth

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