CG

IT Service Operations Lead

CGI· 51 open roles

Remote RemoteFull-time2 weeks ago
Salary
CA$60,000 - CA$110,000
Experience
Mid
Job Type
Full-time
Posted
2 weeks ago
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About This RoleAI processing…

Position Description: We are seeking a proactive and experienced IT Service Operations Lead to oversee and drive the end-to-end management of IT incidents, service requests, and problem management activities within a large enterprise environment. This role is critical to ensuring service stability, minimizing business disruption, and improving operational efficiency across IT services. The ideal candidate will bring strong expertise in IT Service Management (ITSM), Major Incident Management, st…

Key ResponsibilitiesTypical for this role

  • 1
    Design, build, and maintain high-quality software systems
  • 2
    Collaborate with product and design partners to ship customer-facing features
  • 3
    Write tests, conduct code reviews, and uphold engineering quality standards
  • 4
    Participate in on-call rotations and improve system reliability

Requirements

  • Position Description: We are seeking a proactive and experienced IT Service Operations Lead to oversee and drive the end-to-end management of IT incidents, service requests, and problem management activities within a large enterprise environment.
  • The ideal candidate will bring strong expertise in IT Service Management (ITSM), Major Incident Management, st…

Perks & BenefitsTypical for this role

Competitive compensation aligned with experience and market rate
Health, dental, and vision coverage
Paid time off and company holidays
Remote-friendly or hybrid working arrangements where applicable
Learning and professional development support
Modern tools and equipment to do your best work

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