Lead Client Account Manager (eCommerce) - Greater China Region

About This RoleAI processing…

Key Responsibilities

• 1
  Lead and mentor a team of Client Account Managers, providing coaching, feedback, and development support to elevate overall client delivery and performance.
• 2
  Own and execute strategic account plans for key Greater China export advertisers, aligning with their business priorities, identifying growth opportunities, and proactively addressing risks.
• 3
  Build and deepen senior-level relationships with flagship partners, becoming a trusted advisor on media strategy, measurement, and full-funnel performance.
• 4
  Act as the primary liaison between clients and internal teams (e.g., Engineering, Measurement & Insights, Product Marketing, Creative Strategy, Performance Solutions), ensuring partner needs are clearly communicated and met.
• 5
  Develop a deep understanding of each partner’s business, turning data into compelling narratives and actionable recommendations that drive measurable outcomes.
• 6
  Become an expert in Pinterest campaign best practices — especially lower-funnel and performance solutions — and serve as a go-to resource for optimization and performance strategy.
• 7
  Drive results by monitoring and optimizing campaigns across targeting, bidding, creative, and measurement, and by providing clear, regular performance updates to partners.
• 8
  Lead client meetings end-to-end: uncover objectives and challenges, present complex solutions in a clear and structured way, and identify cross-sell and upsell opportunities that support and exceed revenue targets.
• 9
  Advise key advertisers on holistic media strategies, including audience strategy, bidding models, creative formats, attribution, and alpha/beta testing opportunities.
• 10
  Provide expert guidance on Pinterest ad products and features, maintaining up-to-date knowledge of the product roadmap and clearly articulating value to clients; engage cross-functional partners to resolve product-related questions when needed.
• 11
  Use AI-driven tools and platforms to continuously monitor campaign health, identify growth opportunities, and flag potential issues early, ensuring a seamless and efficient client experience.
• 12
  Champion the adoption of new AI-powered solutions within the team and with clients, sharing best practices and learnings to drive better performance and operational efficiency.

Requirements

• 7–10 years of experience in digital advertising or media sales, managing high-value client relationships, leading strategic learning agendas, and owning end-to-end client communication. Experience with Greater China export advertisers is highly desirable.
• Proven track record of turning data into clear, persuasive stories and strategic recommendations that influence senior stakeholders.
• Strong communication and project management skills, with experience orchestrating complex, multi-stakeholder initiatives across internal and client teams.
• Collaborative team player who thrives in a fast-paced environment and can work effectively with both technical and non-technical partners.
• Deep expertise in digital advertising and media, including campaign optimization, measurement, analytical problem solving, and platform/product knowledge.
• Solid technical foundation and hands-on experience with Search, Shopping, Display, and/or Social advertising technologies.
• Experience working with ecommerce and retail-focused advertisers and understanding of their performance and growth drivers.
• Fluency in business Mandarin and English is required for business purposes
• Demonstrated experience using AI-powered tools to monitor campaign performance, surface growth opportunities, and proactively mitigate risks.
• Curiosity and openness to adopting new AI tools and staying current with AI trends that create value for clients and internal stakeholders.
• Willingness and ability to travel for business as needed.
• Bachelor’s degree required.
• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• As such, this role will need to be in the office or in front of our customers for in-person collaboration, typically 2 days per week, and therefore needs to be in a commutable distance to our Singapore City based office.

Perks & BenefitsTypical for this role