Level 2 Support Engineer ( O365/Azure)
TechBiz Global GmbH· 14 open roles
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About This Role
The Level 2 Support Engineer provides technical assistance and support to clients, ensuring their satisfaction and success with products. This role involves responding to customer inquiries and providing timely resolutions to technical issues. The engineer collaborates with the Level 1 support team to escalate complex problems and troubleshoot software and hardware issues.
Key ResponsibilitiesAI-extracted
- 1Respond to customer inquiries and provide timely resolutions to technical issues
- 2Collaborate with the Level 1 support team to escalate complex problems
- 3Troubleshoot software and hardware issues to identify root causes
RequirementsAI-extracted
- Typically: Experience with O365 and Azure
- Typically: Strong technical troubleshooting skills
- Typically: Excellent communication and customer service skills
Perks & BenefitsAI-extracted
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