Nights - Team Leader

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Manage the nights team to ensure smooth operations and high-quality customer service.
• 2
  Maintain a calm and professional demeanor to ensure guest safety and satisfaction.
• 3
  Develop and implement strategies to improve team performance and guest experience.
• 4
  Conduct shift handovers and ensure seamless transitions.
• 5
  Address guest complaints and resolve issues promptly.
• 6
  Maintain accurate records and reports as required.

RequirementsAI-extracted

• Previous shift management experience in a hospitality environment.
• Excellent customer service and communication skills.
• Ability to work calmly under pressure and in a fast-paced environment.
• Strong leadership and team management skills.
• Basic math skills and accuracy with handling cash and operating a point of sale system.
• Ability to work a 37.5 hour week, including nights and weekends.

Perks & BenefitsAI-extracted