Policy and Process Lead

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Draft the policy framework for complaint handling ensuring it complies with regulatory standards.
• 2
  Define and implement new processes for the Complaint Handling department.
• 3
  Develop and maintain policies and procedures for complaint handling.
• 4
  Collaborate with the Complaint Handling team to ensure effective implementation of policies and processes.
• 5
  Monitor and review policies and processes to ensure compliance with regulatory standards.

RequirementsAI-extracted

• Background in Complaints, Scam Prevention, Contact Centre, or Claims processing.
• Experience in establishing and implementing policies and processes.
• Strong understanding of regulatory standards and compliance requirements.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.

Perks & BenefitsAI-extracted