Product Manager, Trust and Safety

About This RoleAI processing…

Key Responsibilities

• 1
  The Trust & Safety team spans the full member lifecycle and is responsible for keeping our members' accounts safe, ensuring uninterrupted access to their money, and minimizing risk and fraud loss across the platform.

Requirements

• 6+ years of experience as a Product Manager (leveling will vary based on experience and scope)
• Depth in at least one of the domains above—payments and transaction risk, or identity and account lifecycle
• Experience working on complex product problems involving risk, operations, platforms, or customer-facing systems
• Strong product judgment and the ability to navigate ambiguity and make principled tradeoffs
• A strategic mindset paired with the ability to translate vision into practical execution
• Proven ability to influence and align cross-functional stakeholders across technical and non-technical teams
• Experience operating in systems with significant policy, operational, and data dependencies
• Strong analytical skills, with experience using data to inform decisions and measure impact
• Customer empathy, with the ability to deeply understand user needs and translate them into product solutions—with particular sensitivity to how declines, restrictions, and closures affect member trust and retention
• Comfort operating in fast-moving, high-stakes environments with evolving constraints
• Passion for Chime's mission of helping members lead healthier financial lives

Perks & Benefits