Program Manager, People Operations

About This RoleAI processing…

Key Responsibilities

• 1
  Oversee the day-to-day operations of the global Contingent Workforce program.
• 2
  Serve as a primary point of contact for CW processes, escalations, and program-related questions from MSP.
• 3
  Partner with the MSP, suppliers, hiring managers, HR, Legal, Procurement, and other stakeholders to ensure consistent program execution.
• 4
  Monitor program processes, identify gaps and opportunities, and implement improvements that increase efficiency and reduce risk.
• 5
  Maintain and continuously improve CW policies, processes, documentation, and governance.
• 6
  Support reporting, compliance, and program performance tracking.
• 7
  Support ServiceNow enhancements and updates.
• 8
  You’ll work with Dropbox vendors to troubleshoot and resolve day to day issues/inquiries.
• 9
  You’ll develop and ensure standard HR operating procedures are in place with clear SLAs
• 10
  You’ll collaborate with partners in HR, Recruiting, and Finance to conduct root cause analysis and develop corrective action plans when issues arise, ensuring the highest quality employee experience
• 11
  You’ll work closely with the HR Project Managers to support project execution and continuous process improvement and onboarding and Contingent workforce operations.
• 12
  You’ll maintain documentation for each part of the service, and drive communication outwards to stakeholders when necessary.
• 13
  You’ll identify and make recommendations on program/process changes and conduct cost/benefit analysis of potential operational improvements.
• 14
  You’ll support ad-hoc HR Ops tasks and reporting.
• 15
  Work cross collaboratively across all regions with the respective onboarding team.
• 16
  You’ll create SOPs and Job Aids when necessary for documentation and to streamline processes.

Requirements

• 5 + years of experience in HR Operations/HR administration in a fast-paced environment
• Problem solving, critical thinking and troubleshooting abilities
• Experience in Workday and HR Operations service request management
• Strong customer-service skills with proven track record of customer satisfaction
• Proficiency in Office Suite (Word, Excel, Power Point), Gmail and Google Docs
• BA/BS degree or equivalent practical experience
• Experience with ServiceNow
• Awareness: U nderstand yourself and others .
• Judgment: E valuat e information and mak e decisions in complex situations .
• Adaptability: L earn, adjust, and stay effective through change .
• Connection: C ommunicat e , collaborat e , and build trust .

Perks & BenefitsTypical for this role