Program Manager, Voice of the Member

About This RoleAI processing…

Key Responsibilities

• 1
  You'll partner closely with product teams, business leaders, and executives to help ensure the member perspective is embedded in the decisions that matter most.
• 2
  In this role, you can expect to Investigate the biggest sources of member frustration and delight across Chime, combining signals from feedback, support conversations, social channels, app reviews, and operational data to understand what's happening and why.

Requirements

• 4+ years of experience in consulting, product management, product operations, strategy & operations, user research, customer insights, analytics, or similar roles that required structured problem solving and cross-functional influence.
• A track record of turning complex information into clear, compelling narratives that help others understand what matters and what to do next.
• Strong analytical instincts and comfort working with both quantitative and qualitative data. You know how to ask thoughtful questions, separate signal from noise, and build confidence in your conclusions.
• A high degree of curiosity, ownership, and self-motivation. You're energized by ambiguous problems, proactively explore new ideas, and don't wait for someone else to tell you what to investigate next.
• Experience using AI tools to learn quickly, investigate problems, automate workflows, or improve how work gets done. You don't need to be an engineer, but you're excited to experiment and continuously expand your toolkit.
• Excellent written and verbal communication skills, with the ability to tailor your message for audiences ranging from individual contributors to senior leaders and executives.
• A genuine curiosity about what drives member experiences, paired with a desire to influence decisions that create meaningful impact at scale.

Perks & Benefits