Project Coordinator, Customer Communications
Port Authority of New York and New Jersey
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About This Role
The Project Coordinator will manage customer communications channels for the Aviation Department's Customer Experience unit, developing strategies and programs to improve customer satisfaction across PANYNJ's airports. The role involves ensuring high service delivery standards and utilizing customer feedback effectively. This position is remote and reports to the Manager of Customer Experience.
Key ResponsibilitiesAI-extracted
- 1Manages Aviation's customer communications channels to drive improved customer satisfaction
- 2Develops and implements customer experience strategies and programs across PANYNJ's airports
- 3Ensures a high standard of service delivery across all customer touchpoints
- 4Utilizes customer feedback to inform and improve customer experience initiatives
- 5Collaborates with internal stakeholders to align customer experience efforts
RequirementsAI-extracted
- Typically: Strong understanding of customer experience principles and practices
- Typically: Excellent communication and project management skills
- Typically: Ability to analyze customer feedback and develop data-driven insights
- Typically: Experience working in a fast-paced environment with multiple stakeholders
- Typically: Strong problem-solving and collaboration skills
Perks & BenefitsAI-extracted
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