Quality Insights Manager, Ring Blink Customer Support Quality Assurance (CSQA) team
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About This RoleAI processing…
Ring and Blink Customer Support assists millions of customers annually with product and account questions. Associates resolve inquiries ranging from technical support to account management, delivering consistent and exceptional customer experiences. The Customer Support Quality Assurance (CSQA) team, as part of the broader Neighbor Excellence organization, provides data-driven insights to elevate associate performance across Ring and Blink customer service interactions. CSQA partners across Ope…
Key ResponsibilitiesTypical for this role
- 1Design, build, and maintain high-quality software systems
- 2Collaborate with product and design partners to ship customer-facing features
- 3Write tests, conduct code reviews, and uphold engineering quality standards
- 4Participate in on-call rotations and improve system reliability
RequirementsTypical for this role
- Proficiency in one or more relevant programming languages and frameworks
- Experience shipping production software end-to-end
- Strong fundamentals in data structures, algorithms, and system design
- Comfortable working in modern cloud environments and CI/CD pipelines
Perks & BenefitsTypical for this role
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