Relationship Manager, Big Business Banking

About This RoleAI processing…

Key Responsibilities

• 1
  Primary and centralized white glove servicing for existing commercial clients on all cash management and account-related matters
• 2
  Coordinate and manage resolution of service requests, issues, and inquiries by partnering with all internal teams
• 3
  Provide ongoing support for cash management products including ACH, wires, online banking, and APIs
• 4
  Proactively monitor client service needs and ensure timely follow-up, communication, and issue resolution
• 5
  Guide clients through product enhancements, service modifications, and system updates
• 6
  Facilitate onboarding of additional services, managing documentation, setup coordination, and client training
• 7
  Maintain detailed records of client interactions, service changes, and support cases in CRM systems

Requirements

• Bachelor's Degree in Business Administration preferred
• Minimum of 5+ years of relevant relationship management experience
• Deep understanding of banking and electronic payments.
• Strong written and communication skills
• Strong relationship management and client servicing skills
• Strong organizational and problem solving skills.

Perks & Benefits