N.

(Remote) Director of Support and Managed Services

N. Harris Computer Corporation - CAD· 17 open roles

Remote RemoteFull-time2 weeks ago
Salary
CA$90,000 - CA$120,000
Experience
Mid
Job Type
Full-time
Posted
2 weeks ago
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About This Role

The Director of Support and Managed Services leads the Support and Managed Services teams, driving operational excellence and improving the customer experience. This role requires a highly energetic self-starter with a strong customer focus. The Director ensures the successful delivery of support services and is part of the management team. The position is remote.

Key ResponsibilitiesAI-extracted

  • 1
    Leads the Support and Managed Services teams to drive operational excellence
  • 2
    Improves the customer experience through effective support services
  • 3
    Ensures the successful delivery of support services
  • 4
    Typically: Develops and implements process improvements to increase efficiency
  • 5
    Typically: Manages and analyzes support metrics to inform business decisions

RequirementsAI-extracted

  • Has a strong customer focus
  • Is a highly energetic self-starter
  • Typically: Has experience in a leadership role within a support organization
  • Typically: Possesses excellent communication and problem-solving skills

Perks & BenefitsAI-extracted

Typically: Health coverage is provided
Typically: Paid time off is offered
Typically: Opportunities for professional growth and development are available
Typically: A competitive salary is provided

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