(Remote) Director of Support and Managed Services
N. Harris Computer Corporation - CAD· 19 open roles
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About This Role
The Director of Support and Managed Services leads the Support and Managed Services teams, driving operational excellence and improving the customer experience. This role requires a highly energetic self-starter with a strong customer focus. The Director ensures the successful delivery of support services and is part of the management team. The position is remote.
Key ResponsibilitiesAI-extracted
- 1Leads the Support and Managed Services teams to drive operational excellence
- 2Improves the customer experience through effective support services
- 3Ensures the successful delivery of support services
- 4Typically: Develops and implements process improvements to increase efficiency
- 5Typically: Manages and analyzes support metrics to inform business decisions
RequirementsAI-extracted
- Has a strong customer focus
- Is a highly energetic self-starter
- Typically: Has experience in a leadership role within a support organization
- Typically: Possesses excellent communication and problem-solving skills
Perks & BenefitsAI-extracted
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