Senior Associate, Compliance Advisory

About This RoleAI processing…

Key Responsibilities

• 1
  Advise the first line of defense on complaint-management requirements, regulatory expectations, and industry best practices.
• 2
  Review complaint-handling processes, procedures, controls, and documentation; identify gaps and recommend remediation, maintaining ownership of the issue lifecycle from informing the business of identified gaps and recommendations through completed remediation and implementation.
• 3
  Recommend and implement process improvements that balance regulatory requirements with innovative, member-friendly solutions.
• 4
  Demonstrate knowledge of and apply consumer financial regulations—including Regulations Z, E, and DD, UDAAP, NACHA, VISA Operating Standards, and applicable state requirements—through compliance advisory work and day-to-day responsibilities.
• 5
  Support operational teams in investigating and resolving consumer complaints while analyzing trends and potential member impact.
• 6
  Perform oversight and monitoring to promote timely, accurate, and appropriate complaint resolution.
• 7
  Develop and refine complaint procedures, guidance, training materials, and educational resources.
• 8
  Assist with responses to sensitive and regulatory complaints and inquiries.
• 9
  Ensure complaint-related work, processes, procedures, and guidance align with all applicable requirements of the Complaints Policy.
• 10
  Support regulatory, bank partner, and internal audit readiness by collecting, organizing, and validating requested documentation and helping ensure complaint processes and records are complete and current.
• 11
  Review complaint dashboards and complaint trends to identify emerging risks, recurring issues, and opportunities for improvement.
• 12
  Present compliance findings, complaint trends, risk assessments, recommendations, training, and process updates to business partners and relevant business stakeholders when needed.
• 13
  Prepare executive-level reports and presentations on compliance findings data, trends, risks, and recommendations.

Requirements

• 5+ years of compliance experience in fintech, banking, or financial services, including meaningful work supporting consumer financial products and a track record of operating with a high degree of independence
• Direct, hands-on experience with deposit accounts and credit products
• Hands-on experience with consumer complaints and complaint-program management and oversight
• Strong regulatory knowledge, with the ability to interpret applicable regulations and translate them into practical, risk-based guidance for products, processes, and member experiences
• A sharp instinct for risk identification, escalation, and remediation — and the persistence to see issues through to closure
• Experience supporting regulatory exams, bank partner reviews, or internal audits
• Executive and business-partner communication and presentation skills
• Comfort with data analysis and automation, and practical experience applying AI tools to real work
• A collaborative approach to cross-functional work and stakeholder management
• Experience with process documentation, monitoring, training, and continuous improvement
• A bias toward independent execution and resourcefulness, including taking end-to-end ownership from problem to solution
• Comfort working in a fast pace environment that doesn't slow down

Perks & Benefits