CA

Senior Complaints Insight Specialist

Capital One UK· 29 open roles

Remote RemoteFull-time1 weeks ago
Salaryest.
£52,654 - £52,654
Experience
Mid
Job Type
Full-time
Posted
1 weeks ago
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About This RoleAI processing…

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Complaints Insight Specialist About the role We are looking for a Senior Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. In this role, you will help us use customer complaints as a driving force for change, translating deep insights into strategic opportunities for investment. As part of a specialist team of six, you will collaborate across the organisation, parti…

Key Responsibilities

  • 1
    In this role, you will help us use customer complaints as a driving force for change, translating deep insights into strategic opportunities for investment.
  • 2
    As part of a specialist team of six, you will collaborate across the organisation, parti…

RequirementsTypical for this role

  • Demonstrated experience relevant to this role and seniority level
  • Strong written and verbal communication skills
  • Ability to collaborate effectively across functions and time zones
  • Right to work in the listed location

Perks & BenefitsTypical for this role

Competitive compensation aligned with experience and market rate
Health, dental, and vision coverage
Paid time off and company holidays
Remote-friendly or hybrid working arrangements where applicable
Learning and professional development support
Modern tools and equipment to do your best work

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