Senior Technical Support Manager
Omilia
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About This RoleAI processing…
About Omilia Omilia is a leader in enterprise Conversational and Agentic AI for customer experience. Recognized as a Leader in the 2025 IDC MarketScape for Worldwide General Purpose conversational AI and a Visionary in the 2025 Gartner Magic Quadrant for Conversational AI Platforms, we power voice and digital customer service for global enterprises in finance, insurance, healthcare, utilities and beyond. Our unified, self-learning platform spans voice and chat agents, authentication, fraud prev…
Key ResponsibilitiesTypical for this role
- 1Design, build, and maintain high-quality software systems
- 2Collaborate with product and design partners to ship customer-facing features
- 3Write tests, conduct code reviews, and uphold engineering quality standards
- 4Participate in on-call rotations and improve system reliability
RequirementsTypical for this role
- Proficiency in one or more relevant programming languages and frameworks
- Experience shipping production software end-to-end
- Strong fundamentals in data structures, algorithms, and system design
- Comfortable working in modern cloud environments and CI/CD pipelines
Perks & Benefits
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