CE

Service Desk Support Officer

Centorrino Technologies· 7 open roles

Remote RemoteContract1 weeks ago
Salaryest.
A$60,000 - A$90,000
Experience
Mid
Job Type
Contract
Posted
1 weeks ago
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About This Role

Centorrino Technologies is seeking a customer-focused Service Desk Support Officer to provide first-level IT support to end users. The role involves working within an ITIL Service Management framework. The company has been recognized as a Great Place to Work and one of the Best Places to Work in Australia. The position is remote.

Key ResponsibilitiesAI-extracted

  • 1
    Provides first-level IT support to end users across the business
  • 2
    Troubleshoots and resolves technical issues in a timely manner
  • 3
    Typically: Documents and tracks incidents and requests using a ticketing system
  • 4
    Typically: Collaborates with other IT teams to resolve complex issues

RequirementsAI-extracted

  • Typically: Has experience in providing IT support in a similar role
  • Typically: Possesses strong technical skills and knowledge of IT systems
  • Typically: Has excellent communication and customer service skills
  • Typically: Is familiar with ITIL Service Management framework

Perks & BenefitsAI-extracted

Typically: Health coverage is provided
Typically: Paid time off and holidays are offered
Typically: Opportunities for professional growth and development are available
Typically: Remote work options are available

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