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About This Role
A&O Shearman is seeking a Service Desk Trainer to join their IT team in Belfast, responsible for providing training and support to ensure a consistent and standardized IT service. The role will contribute to the global technology department's mission to provide stable, reliable, and secure platforms and services. The trainer will work remotely and be part of a team that fulfils regulatory obligations across 30 countries.
Key ResponsibilitiesAI-extracted
- 1Delivers training to IT staff and end-users on service desk procedures and systems
- 2Typically: Develops and maintains training materials and documentation
- 3Provides support and guidance to service desk staff
- 4Typically: Collaborates with the IT team to identify training needs and implement improvements
- 5Evaluates the effectiveness of training programs and makes recommendations for improvement
RequirementsAI-extracted
- Typically: Experience in IT service management and training
- Strong communication and interpersonal skills
- Ability to work remotely and collaborate with global teams
- Typically: Knowledge of ITIL frameworks and service desk software
- Experience in creating and delivering training programs
Perks & BenefitsAI-extracted
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