SMB Customer Success Manager

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Manages a portfolio of small to medium-sized business customers to drive adoption and satisfaction of WorkTango's platform
• 2
  Develops and executes customer success plans to ensure customers achieve their employee engagement and retention goals
• 3
  Provides training and support to customers on WorkTango's Surveys and Insights and Recognition & Rewards software
• 4
  Identifies and mitigates customer health risks to prevent churn and ensure long-term customer relationships
• 5
  Collaborates with internal stakeholders to identify opportunities to upsell and cross-sell WorkTango's solutions

RequirementsAI-extracted

• Typically: 2+ years of experience in customer success or a related field
• Typically: Strong understanding of employee engagement and retention strategies
• Typically: Excellent communication and project management skills
• Typically: Ability to work in a fast-paced environment and prioritize multiple customer relationships
• Typically: Experience with SaaS software and customer success platforms

Perks & BenefitsAI-extracted