Specialist, Technology Support - Logistics (Wednesday-Saturday 4:00pm-2:30am)
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About This Role
The Specialist, Technology Support - Logistics role provides day-to-day support for equipment in logistics environments and resolves L1 Service Desk requests. This position also assists with new system installations and monitors data center alarms. The role works a Wednesday-Saturday schedule from 4:00pm-2:30am and is remote. The specialist coordinates with third-party providers and internal teams for maintenance.
Key ResponsibilitiesAI-extracted
- 1Receives, tracks, and resolves L1 Service Desk requests and incidents from customers
- 2Assists with the installation of new systems and services as required
- 3Monitors Data center alarms and coordinates with 3rd Party, SSC and Global Technology for maintenance
- 4Provides day-to-day support for equipment in logistics environments
- 5Typically: troubleshoots technical issues and escalates complex problems to senior teams
RequirementsAI-extracted
- Typically: has experience in IT support or a related field
- Typically: possesses strong technical skills and knowledge of logistics systems
- Typically: has excellent problem-solving and communication skills
- Typically: is able to work independently in a fast-paced environment
- Typically: has experience with incident management and service desk software
Perks & BenefitsAI-extracted
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