Sr. Customer Success Manager - Fraud/AML Strategy

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Develop and execute customer success plans to drive adoption and retention of DataVisor's fraud and AML solutions.
• 2
  Collaborate with cross-functional teams to identify and address customer needs, and provide strategic guidance on fraud and AML strategy.
• 3
  Build and maintain strong relationships with key customers, understanding their business objectives and providing tailored solutions to meet their needs.
• 4
  Conduct regular business reviews and provide data-driven insights to customers on their fraud and AML performance.
• 5
  Identify and communicate new features and enhancements to customers, ensuring seamless adoption and integration into their existing workflows.

RequirementsAI-extracted

• 5+ years of experience in customer success, account management, or a related field, with a strong background in fraud and AML.
• Proven track record of driving customer adoption and retention, with a deep understanding of customer needs and pain points.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
• Experience with AI-powered fraud and risk platforms, with a strong understanding of machine learning and data analytics.

Perks & BenefitsAI-extracted