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Sr. Program Manager, Customer Experience Improvement

Amazon UK Services Ltd.

Remote RemoteFull-time2 weeks ago
Salaryest.
£78,998 - £78,998
Experience
Mid
Job Type
Full-time
Posted
2 weeks ago
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About This Role

The Sr. Program Manager, Customer Experience Improvement will lead initiatives to enhance customer experience within Amazon's Customer Service organization. This role focuses on delivering fast, convenient, and helpful support to customers. The position is remote and based in the EU.

Key ResponsibilitiesAI-extracted

  • 1
    Develops and implements programs to improve customer experience across various touchpoints
  • 2
    Typically: Collaborates with cross-functional teams to identify areas for improvement and implement changes
  • 3
    Analyzes customer feedback and metrics to inform program decisions
  • 4
    Typically: Drives process improvements to increase efficiency and effectiveness of customer support
  • 5
    Leads projects to enhance self-serve solutions and associate-supported interactions

RequirementsAI-extracted

  • Typically: Proven experience in program management, preferably in a customer-facing environment
  • Strong understanding of customer experience principles and metrics
  • Excellent communication and project management skills
  • Ability to work in a fast-paced, dynamic environment
  • Typically: Experience with data analysis and process improvement methodologies

Perks & BenefitsAI-extracted

Typically: Competitive salary and bonus structure
Typically: Comprehensive health coverage
Typically: Generous paid time off and holiday allowance
Opportunities for career growth and professional development
Typically: Access to Amazon's employee discount program

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