AM

Support Engineer II-Ext - AMZ9675564

Amazon· 674 open roles

Remote RemoteFull-time1 weeks ago
Salary
$185,519 - $185,519
Experience
Mid
Job Type
Full-time
Posted
1 weeks ago
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About This Role

The Support Engineer II-Ext resolves customer product usage challenges and defects, and designs tools and mechanisms to provide advanced support. This role utilizes deep technical expertise and problem-solving skills for critical programmatic advertising ecosystems. The position is remote and based in New York, New York.

Key ResponsibilitiesAI-extracted

  • 1
    Own and resolve customer raised product related usage challenges and defects.
  • 2
    Design and build proactively identified tools and mechanisms.
  • 3
    Provide advanced and proactive support by utilizing deep technical expertise and advanced problem-solving for critical programmatic advertising ecosystem.
  • 4
    Typically: Collaborate with cross-functional teams to identify and prioritize customer needs.
  • 5
    Typically: Develop and maintain technical documentation and knowledge base articles.

RequirementsAI-extracted

  • Typically: Bachelor's degree in Computer Science, Engineering, or related field.
  • Typically: 5+ years of experience in a technical support or engineering role.
  • Typically: Strong problem-solving skills and ability to work in a fast-paced environment.
  • Typically: Experience with programmatic advertising ecosystems and technologies.

Perks & BenefitsAI-extracted

Typically: Health coverage and medical benefits.
Typically: Paid time off and vacation days.
Typically: Retirement savings plan and matching contributions.
Typically: Opportunities for career growth and professional development.

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