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Technical Customer Success Manager - Americas

posthog· 21 open roles

Remote RemoteFullTime2 months ago
Salary
$20,000 - $100,000
Experience
Mid
Job Type
FullTime
Posted
2 months ago
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About This Role

PostHog is seeking a Technical Customer Success Manager to handle a large number of customers, ensuring their retention and growth. The role involves building relationships, providing technical support, and solving problems without needing to ask for help. The ideal candidate is customer-obsessed, technically capable, and able to work at scale. The role is remote and offers a base salary plus a bonus for hitting customer retention targets.

Key ResponsibilitiesAI-extracted

  • 1
    Build relationships with 25-40 paying customers in the $20k-$100k+ ARR range
  • 2
    Provide technical support, including debugging and configuration advice
  • 3
    Solve problems without needing to ask for help, often solving them yourself rather than immediately passing to support
  • 4
    Investigate technical issues and own customer feedback, ensuring it gets to the wider PostHog team
  • 5
    Watch product usage and revenue data to act early when customer health is at risk

RequirementsAI-extracted

  • Technically capable, with the ability to work with code and troubleshoot issues
  • Strong customer focus, with the ability to help users and remove blockers
  • Able to work at scale, with around 40 customers, and treat each one uniquely
  • Typically: experience working with similar technologies, such as developer tools, product analytics, or data warehouses
  • Typically: experience in a Pre-sales or Technical Account Manager role, with both technical expertise and commercial acumen

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: paid time off
Remote work arrangement
Base salary plus a bonus for hitting customer retention targets
Typically: opportunities for professional growth and development in a well-funded company

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