Telco Customer Service
Aussie Broadband
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About This Role
Aussie Broadband is seeking a customer service representative to work in their call centre on a rotational roster. The role involves working 8-hour shifts, 37.5 hours per week, including public holidays. The successful candidate will be interested in learning about the telco industry and providing excellent customer service.
Key ResponsibilitiesAI-extracted
- 1Respond to customer inquiries and resolve issues via phone
- 2Typically: Provide technical support and troubleshooting for telco services
- 3Typically: Process customer orders and changes to services
- 4Typically: Meet or exceed customer service targets and performance metrics
RequirementsAI-extracted
- Typically: Previous experience in customer service, preferably in a call centre environment
- Typically: Excellent communication and problem-solving skills
- Typically: Ability to work in a fast-paced environment and adapt to changing situations
- Typically: Basic computer skills and ability to learn new systems
Perks & BenefitsAI-extracted
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