WFM Planning Analyst I-Grade B1
Teleperformance Ltd
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About This Role
The WFM Planning Analyst I-Grade B1 is responsible for scheduling and real-time analysis to optimize operational efficiency. This role involves enforcing real-time adherence and monitoring various performance metrics. The position is remote and requires strong analytical skills.
Key ResponsibilitiesAI-extracted
- 1Adopt and communicate global intraday and scheduling guidelines to stakeholders
- 2Enforce real-time adherence in all work types and markets
- 3Monitor contact volumes, activity codes, and onsite/offsite shrinkage
- 4Analyze variations in average handling time and other real-time events
- 5Typically: Identify areas for process improvement and implement changes
RequirementsAI-extracted
- Typically: Strong analytical and problem-solving skills
- Typically: Experience with scheduling and real-time analysis software
- Typically: Excellent communication and stakeholder management skills
- Typically: Ability to work in a fast-paced, dynamic environment
- Typically: Strong attention to detail and organizational skills
Perks & BenefitsAI-extracted
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