Account Manager - London

pagerduty· 37 open roles

Location TBD On-siteFull-time2 weeks ago

Salary

$120,000 - $180,000

Experience

Mid

Job Type

Full-time

Posted

2 weeks ago

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About This Role

PagerDuty is seeking an Account Manager to join their diverse, customer-focused team. The ideal candidate will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes.

Key ResponsibilitiesAI-extracted

1
Own a portfolio of existing customers to ensure adoption, value realization, and retention.
2
Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
3
Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
4
Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
5
Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
6
Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

RequirementsAI-extracted

7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
4+ years of proven success managing renewals and growth within a SaaS environment.
Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
Bachelor’s degree or equivalent experience.

Perks & BenefitsAI-extracted

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Paid volunteer time off: 20 hours per year

Company-wide hack weeks

Mental wellness programs