Community & Culture Program Manager

About This RoleAI processing…

Key Responsibilities

• 1
  Serve as the primary D&B execution lead on Product Inclusion pilots focused on supply acquisition pipeline and offline design considerations; translating community signals into documented product insights that PMs and designers can act on without D&B in every room
• 2
  Support the Executive Sponsor Community execution layer: helping prepare Executive Sponsor briefings on product inclusion and other community & culture work, work with internal comms on high-visibility engagements, track commitments, and support an ESC that functions as an active intelligence and accountability body, not a ceremonial one
• 3
  Lead the Community Service program relaunch as DRI: implementation and integration of company-wide platforms, stand up a global volunteer champion network, and build the external partnerships with Reputation and Hosting that position Community Service as a business reputation play, not just an employee benefit
• 4
  Own platform requirements, moving from platform maintenance to community health intelligence: what does engagement actually look like, where are communities thriving or at risk, and what does that signal for program design?
• 5
  Build the belonging measurement infrastructure: baseline the belonging metric, design activation tracking, and create community health reporting that is pull-based and speaks in business terms
• 6
  Develop and integrate Passions into the Airfinity and Service ecosystem, closing the global visibility gap and connecting interest-based communities to the broader belonging architecture
• 7
  Represent D&B vision and the team's strategic priorities in cross-functional conversations, with product partners, business leaders, and Executive Sponsors, with the clarity and credibility of someone who deeply understands what the team is building and why
• 8
  Ensure every program and platform initiative this role delivers produces a documented blueprint: a framework with logic, roles, success metrics, and iteration guidance that community leaders, Talent Partners, or future team members can use without requiring D&B facilitation or institutional memory

Requirements

• 7+ years of experience at the intersection of community, employee experience, or D&B work and business outcomes, with a demonstrated track record of connecting the two in ways that are legible to product, business, and executive audiences
• Relationship intelligence: you listen for the question behind the question. You adapt to the room. You represent someone else's vision with the same fidelity you'd bring to your own, and people trust you because of it.
• Global fluency: you understand that belonging, community, and inclusion look different across APAC, EMEA, LATAM, and North America, and you build for that from the start, not as an adaptation layer.
• Systems orientation: you find efficiencies in unexpected places. You build things to scale beyond your presence. You document as you go, and the infrastructure you leave behind is more useful than the deliverable itself.
• Data fluency: you can analyze community and engagement data and translate it into business language. You are as comfortable in a conversation about host acquisition strategy as you are in a roundtable with Co-Chairs.
• Technical fluency: you have owned platform implementation, requirements gathering with technical teams, and measurement infrastructure builds from scratch. You are comfortable in tools like Chezie, Asana, Goodera, or equivalent platforms.
• Executive presence: you can hold VP-level relationships, prepare and brief Executive Sponsors, and represent D&B's work in cross-functional conversations without D&B leadership present.
• AI fluency: you actively use AI in your own workflow and can help a team adopt it practically. You understand where AI multiplies reach and where human judgment is irreplaceable.
• Genuine commitment to equity and belonging: you act with equity and inclusion at the heart of your work, not as a constraint on achieving goals but as a meaningful enhancement of the work and its impact.

Perks & Benefits