Account Manager - New York

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• 2
  Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• 3
  Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• 4
  Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• 5
  Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• 6
  Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

RequirementsAI-extracted

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.
• Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.

Perks & BenefitsAI-extracted