Account Manager (US)

pagerduty· 29 open roles

Remote RemoteFull-time1 months ago

Salaryest.

$80,000 - $150,000

Experience

Mid

Job Type

Full-time

Posted

1 months ago

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About This RoleAI processing…

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

Key Responsibilities

1
Own a portfolio of existing customers to ensure adoption, value realization, and retention.
2
Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
3
Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
4
Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
5
Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
6
Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Requirements

7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
4+ years of proven success managing renewals and growth within a SaaS environment.
Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
Bachelor’s degree or equivalent experience.
Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
Familiarity with the MEDDPICC and Command of the Message (COM) frameworks.
Experience working with enterprise software customers or in a DevOps environment.
Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
Proven history of achieving revenue and retention goals through consultative account management.
Self-starter with strong collaboration, negotiation, and problem-solving skills.

Perks & Benefits

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity*

ESPP (Employee Stock Purchase Program)*

Retirement or pension plan*

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

Paid volunteer time off: 20 hours per year

Company-wide hack weeks

Mental wellness programs