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Account Manager (US)

pagerduty· 37 open roles

Remote RemoteFull-time6 days ago
Salary
$120,000 - $180,000
Experience
Mid
Job Type
Full-time
Posted
6 days ago
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About This Role

PagerDuty is seeking an Account Manager to join their customer-focused team, serving as the primary point of contact for a portfolio of existing SaaS customers. The Account Manager will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities. This role blends customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth. The ideal candidate is a proactive relationship builder with strong commercial acumen and experience with SaaS products and AI-driven insights.

Key ResponsibilitiesAI-extracted

  • 1
    Own a portfolio of existing customers to ensure adoption, value realization, and retention.
  • 2
    Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
  • 3
    Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
  • 4
    Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
  • 5
    Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
  • 6
    Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

RequirementsAI-extracted

  • 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
  • 4+ years of proven success managing renewals and growth within a SaaS environment.
  • Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
  • Bachelor’s degree or equivalent experience.
  • Typically: Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.

Perks & BenefitsAI-extracted

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
Typically: Health coverage
Typically: Paid time off (PTO)

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