Account Service Delivery Associate

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Supports day-to-day coordination between clients, their supply chain stakeholders, and Flexport operations teams to ensure seamless service delivery and timely issue resolution
• 2
  Monitors shipment performance and service KPIs across assigned accounts, flagging exceptions and escalating proactively where needed
• 3
  Assists in preparing and delivering regular business review materials, including performance reports, data analysis, and client-facing presentations
• 4
  Maintains accurate and up-to-date records of client interactions, service issues, and follow-up actions within Flexport's systems
• 5
  Builds working relationships with client operational contacts through consistent communication and reliable follow-through
• 6
  Supports pricing and proposal processes by gathering data, benchmarking options, and assisting senior team members in presenting trade-off recommendations

RequirementsAI-extracted

• Has 2–4 years of client-facing experience, ideally in logistics, freight forwarding, supply chain, or a related field
• Possesses a foundational understanding of freight forwarding operations, including ocean and/or air freight
• Demonstrates strong communication and interpersonal skills with a service-first mindset
• Is able to manage multiple priorities in a fast-paced, cross-functional environment
• Is analytically curious — comfortable working with data and performance metrics to support client conversations
• Has a collaborative, team-oriented work style with a bias toward proactive problem-solving

Perks & BenefitsAI-extracted