Agentic Operations Architect

gusto· 35 open roles

Location TBD On-siteFull-timeYesterday

Salary

Undisclosed

Experience

Mid

Job Type

Full-time

Posted

Yesterday

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About This RoleAI processing…

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy .

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

Key Responsibilities

1
Design the reusable patterns for agentic service workflows, orchestration, HITL protocols, override and escalation logic, quality safeguards, so builders assemble from proven components
2
Set the standards builders work to, concrete enough to apply without you in the room
3
Prototype workflows selectively: to validate a pattern, expose a gap, or unblock a hard problem, then extract the reusable part and hand it off
4
Pull learnings from every build back into the shared patterns, so each one is faster and safer than the last

Requirements

8+ years in operations, product, or AI roles — with at least 2 years designing and deploying AI-assisted or agentic workflows in production
Hands-on experience with agentic tooling, orchestration frameworks, or MCP-style integrations, including multi-agent coordination — conceptual familiarity is not sufficient at this level
Strong fluency with LLM systems: prompt design, evaluation, and how models actually behave at scale
Experience designing human-in-the-loop systems with clear escalation logic, override controls, and compliance-aware checkpoints
Ability to define and diagnose workflow metrics — solve and assist rate, containment, escalation quality — and to tell a real regression from noise
Proven track record influencing Product, Engineering, Legal, Security, and Compliance in writing, in design reviews, and in high-stakes forums
Familiarity with Responsible AI practices, governance, and risk management in production
Prior experience in a function being actively redefined — you have built the plane while flying it before

Perks & Benefits

We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.