AI/ML Engineer

pagerduty· 37 open roles

Location TBD On-siteFull-time3 days ago

Salary

Undisclosed

Experience

Mid

Job Type

Full-time

Posted

3 days ago

Apply Now

Boost your chances at pagerduty

Tailor your resume to this exact job and generate a matching cover letter in about 60 seconds with JobEase — our AI application assistant.

ATS-optimized resume
Personalized cover letter
Match score & keyword gaps

Tailor my application

Free to start · no card required

Get more other jobs in your inbox

Verified daily — no ghost listings.

About This RoleAI processing…

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

Key Responsibilities

1
Contribute to AI-powered features — LLM agents, retrieval, and event intelligence — that operate on high-volume, real-time data, with support and guidance from senior engineers.
2
Help build and maintain the systems behind them — prompt and agent orchestration, retrieval pipelines, tool/API integrations, and inference services — writing code, adding tests, and improving observability.
3
Learn to reason about latency, throughput, cost, and reliability of LLM-powered services, and apply those lessons in the code you write.
4
Help take AI features from prototype toward production, and support the evaluation and monitoring loops that keep them accurate and trustworthy over time.
5
Partner with platform, product, and applied-research teams, asking good questions and turning requirements into working code.
6
Grow through code review, pairing, and mentorship, and steadily take on more ownership as you develop.

Requirements

2+ years of software engineering experience building and shipping production software.
Degree in CS/a related field, or equivalent practical experience.
Solid programming fundamentals and comfort moving between application code and AI/model code.
Hands-on experience with modern AI — building something real with LLMs, prompting, retrieval, or agent frameworks.
Some exposure to distributed systems and how software runs reliably at scale, and eagerness to deepen it.
Strong communication and collaboration skills.

Perks & Benefits

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity*

ESPP (Employee Stock Purchase Program)*

Retirement or pension plan*

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

Paid volunteer time off: 20 hours per year

Company-wide hack weeks

Mental wellness programs