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AI Trainer

okta· 59 open roles

Toronto, Ontario On-siteFull-time3 weeks ago
Salary
CA$124,000 - CA$186,000
Experience
Mid
Job Type
Full-time
Posted
3 weeks ago
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About This Role

Okta is seeking an experienced AI Trainer to take ownership of customer support agentic experiences, analyzing conversational data and leveraging analytics to enhance the bot's ability. The role involves implementing prompt engineering best practices, ensuring accurate and efficient support, and managing the bot's tone and ethical guardrails. The AI Trainer will act as the primary expert on the AI agent's performance and will have the opportunity to directly influence millions of customer interactions annually.

Key ResponsibilitiesAI-extracted

  • 1
    Implementing prompt engineering best practices to enhance the AI agent's accuracy and effectiveness
  • 2
    Ensuring the agent provides accurate, efficient, and on-brand support
  • 3
    Managing the bot's tone and ethical guardrails to prevent hallucination and incorrect assumptions
  • 4
    Analyzing conversational data and leveraging analytics to optimize the AI agent's performance
  • 5
    Collaborating with the Content, Knowledge, and Customer Experience teams to understand common customer issues and develop strategic AI training plans

RequirementsAI-extracted

  • Deep conversational AI experience, with proven experience in AI training, prompt engineering, Natural Language Processing (NLP), or conversational design
  • Analytical skills, with the ability to interpret large sets of conversational data and performance metrics
  • Familiarity with major AI conversational platforms, such as Dialogflow, IBM Watson, or Rasa
  • Excellent written communication skills, with a keen eye for detail and the ability to write clear, concise, and helpful responses
  • Strategic mindset, with the ability to think bigger and bring new, strategic ideas for leveraging the agentic experience

Perks & BenefitsAI-extracted

Typically: health, dental, and vision insurance
Typically: RRSP with a match
Typically: healthcare spending and telemedicine
Typically: paid leave, including PTO and parental leave
Equity, where applicable, and bonus

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