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Air Operations Associate, Hanoi

flexport· 115 open roles

Location TBD On-siteFull-time6 days ago
Salaryest.
$8,000 - $15,000
Experience
Mid
Job Type
Full-time
Posted
6 days ago
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About This Role

The Air Operations Associate plays a key role in ensuring smooth and timely air freight movements for customers, coordinating with airlines, trucking partners, and internal teams. This role combines hands-on operations, customer service, and documentation work to deliver seamless supply chain execution. The associate will execute end-to-end air shipments, provide customer service, and ensure compliance with international shipping regulations. The role is based in Hanoi and requires a bachelor's degree in logistics or a related field, as well as 1-2 years of experience in air operations or logistics.

Key ResponsibilitiesAI-extracted

  • 1
    Execute end-to-end air shipments, including receiving bookings and arranging shipments within standard operating procedures
  • 2
    Provide customer service by following up on customer advisories and requests, and responding to customer claims and feedback
  • 3
    Ensure all operational activities comply with international shipping regulations, company policies, and customer standard operating procedures
  • 4
    Support data and system accuracy by keeping Flexport systems updated and maintaining high-quality data
  • 5
    Collaborate across teams to ensure smooth operations and a great customer experience

RequirementsAI-extracted

  • Bachelor's degree in logistics, supply chain, business, or a related field
  • 1-2 years of experience in air operations or related roles in freight forwarding/logistics
  • Fluent in Vietnamese, with good written and spoken communication skills in English
  • Detail-oriented, structured, and eager to learn global supply chain operations
  • Customer-focused mindset with ability to respond promptly and professionally to customer needs

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: paid time off
Opportunity to grow into senior roles as Flexport Vietnam scales
Hands-on exposure to international logistics systems and deep expertise in air freight operations
Training and development from global experts

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