Applied AI Specialist, Commercial Customer Success

About This RoleAI processing…

Key Responsibilities

• 1
  Build: Design agent architectures, write prompts, integrate with external systems (Salesforce, Samsara platform, Customer Success tools), and write clean Python code that the team can maintain.
• 2
  Test: Define success criteria and evaluation frameworks before you write the first line of code. Build automated test suites that cover real-world scenarios, edge cases, and known failure modes.
• 3
  Deploy: Own the deployment, versioning, and rollback plan for every agent. Ensure agents are production-ready before they reach CSMs or customers.
• 4
  Monitor: Track agent performance in production — monitor accuracy, latency, failure rates, and customer outcomes. Detect drift before anyone has to tell you something's wrong.
• 5
  Maintain & Iterate: Update agents continuously as Samsara's product evolves, Customer Success playbooks change, and real-world data indicates what needs improvement.
• 6
  Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• 7
  Own a portfolio of three or more production agentic solutions running reliably in the Commercial Customer Success motion — and a clear maintenance cadence that keeps them current as the product and playbooks evolve
• 8
  Demonstrate the impact of agentic solutions on reduced customer time to value, reduced time spent detecting and resolving risks, and increased retention
• 9
  Have a track record of improving solutions after launch: performance improvements measured in real customer outcomes, not just benchmark scores
• 10
  Be the go-to expert at Samsara for customer-facing agentic AI development — advising Customer Success leadership on what to build next, what to retire, and how to evaluate ideas before committing to them
• 11
  Help define what great looks like for ing at Samsara, setting a standard others can build on towards using AI to expand the pipeline
• 12
  Hands-on experience building and maintaining production LLM-based agents or automations
• 13
  Python proficiency and a track record of connecting AI to external systems: CRMs, APIs, customer data, and operational tools
• 14
  The discipline to define what success looks like before you start building — and an eval framework that catches problems before your users do
• 15
  A genuine curiosity about Customer Success workflows and customer problems, not just the technical challenge
• 16
  Intellectual honesty about what AI can and can't do well — and the judgment to design guardrails and fallback paths accordingly
• 17
  3+ years of software engineering or technical experience, with at least 1 year working hands-on with LLMs or AI agents in a production environment
• 18
  Experience in a B2B SaaS environment
• 19
  Direct experience with Anthropic Claude or similar LLM APIs
• 20
  A background working with or alongside a Customer Success or Revenue Operations team
• 21
  Experience building regression test suites or eval frameworks for non-deterministic AI systems
• 22
  Familiarity with Salesforce, Gainsight, or similar CRM and Customer Success platforms

Requirements

• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• Get fluent in Samsara's platform, data model, and existing Customer Success tooling stack
• Build the monitoring and iteration loop from day one — so you have a clear signal on what's working, what's drifting, and what needs to change
• Have a track record of improving solutions after launch: performance improvements measured in real customer outcomes, not just benchmark scores
• Python proficiency and a track record of connecting AI to external systems: CRMs, APIs, customer data, and operational tools
• Experience in a B2B SaaS environment
• Direct experience with Anthropic Claude or similar LLM APIs
• Familiarity with Salesforce, Gainsight, or similar CRM and Customer Success platforms
• You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara.
• This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.

Perks & Benefits