Assistant Manager, Air Operations (Gurgaon)

About This RoleAI processing…

Key Responsibilities

• 1
  Execute end-to-end air shipments : Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided.
• 2
  Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
• 3
  Timely invoicing to clients/ agents as well as checking and confirming incoming invoices of sub-contractors on time & correctly.
• 4
  Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
• 5
  Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors’s standards and services.
• 6
  Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
• 7
  Handle customers statistics and reports or any special request for improving the system.

Requirements

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• 5+ years of experience in air operation or related roles in freight forwarding/logistics.
• IATA Certification
• Good communication of written and spoken English.
• Detail-oriented, structured, and eager to learn global supply chain operations.
• Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.

Perks & BenefitsTypical for this role