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Associate, Customer Impact

lyft· 38 open roles

Mexico City, Mexico On-siteFull-time2 days ago
Salaryest.
MX$450,000 - MX$700,000
Experience
Mid
Job Type
Full-time
Posted
2 days ago
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About This Role

The Associate, Customer Impact role at Lyft involves investigating flawed user experiences, verifying and escalating bugs, and driving visibility on open platform issues. This high-volume, detail-driven role requires direct, empathetic communication with customers and working within ticketing systems.

Key ResponsibilitiesAI-extracted

  • 1
    Investigate and triage incoming bug reports against defined criteria (reproducibility, severity, customer impact)
  • 2
    Open bug tickets in Jira and document investigation findings clearly and accurately for each case
  • 3
    Apply consistent quality and documentation standards so escalations are engineering-ready
  • 4
    Meet daily/weekly productivity targets (ticket volume and average handle time) while maintaining accuracy
  • 5
    Flag patterns or recurring issues to Sr. Associates or Sr. Specialists for further investigation
  • 6
    Escalate ambiguous or high-severity cases

RequirementsAI-extracted

  • Minimum of one (1) year of experience in technical support, QA, bug triage, or a similar investigative/customer-facing role
  • Comfort working within ticketing systems (Jira, Zendesk, or similar) and following structured workflows
  • Strong attention to detail and ability to follow documented investigation criteria consistently
  • Impeccable communication skills
  • Ability to manage a high-volume queue while maintaining quality and meeting productivity targets

Perks & BenefitsAI-extracted

Typically: Health coverage
Typically: Paid Time Off (PTO)
Typically: Opportunities for professional growth and development
Typically: Collaborative and dynamic work environment

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