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About This Role
The Associate, HR Shared Services role at MongoDB supports the Americas HR Shared Services team in managing end-to-end employee lifecycle processes. The position requires 3+ years of relevant experience in HR Shared Services, preferably with exposure to Americas operations. The successful candidate will process backend transactions, ensure SLAs are met, and deliver high-quality service to internal customers. The role is based in Gurugram and follows a hybrid working model. The ideal candidate is a self-starter with expertise in HR Operations and the ability to work independently. MongoDB offers a supportive and enriching culture, with a commitment to employee wellbeing and development.
Key ResponsibilitiesAI-extracted
- 1Manages end-to-end employee lifecycle processes, including payroll inputs, benefits enrollment, and reporting
- 2Processes backend transactions related to general employee queries, benefits, payroll, and compensation
- 3Ensures relevant SLAs are met and delivers high-quality service to internal customers
- 4Assists in building and maintaining Standard Operating Procedures for case management
- 5Partners in data management tasks, such as audits, reporting, and data entry
RequirementsAI-extracted
- 3+ years of relevant experience in HR Shared Services, preferably with exposure to Americas operations
- Strong understanding of end-to-end HR processes
- Expertise in HR Operations with attention to detail and process adherence
- Ability to work independently with minimal mentorship and supervision
- Proficiency with ticketing tools and excellent case handling skills
Perks & BenefitsAI-extracted
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