Associate Renewals Manager

About This RoleAI processing…

Key Responsibilities

• 1
  Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
• 2
  Execute the renewal process to ensure ARR is retained or expanded
• 3
  Evaluate license usage and complete the true-up requirements
• 4
  Understand and align customer’s business needs and goals to generate renewal quotes
• 5
  Provide renewals adminstration support to Renewals Managers, and Account Executives
• 6
  Ensure that renewals are closed on a timely basis
• 7
  Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
• 8
  Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval

Requirements

• Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)
• Demonstrated progressive experience with B2B software sales
• Experience with subscription GTM approaches for customer success management and renewals
• Effective communicator, strong interpersonal and collaboration skills
• Motivated, driven and results-oriented
• Strong negotiation, presentation and closing skills
• Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
• You share our values, and work in accordance with those values.

Perks & Benefits