Associate TSE II

MongoDB· 37 open roles

Location TBD On-siteFull-time3 days ago

Salary

Undisclosed

Experience

Mid

Job Type

Full-time

Posted

3 days ago

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About This RoleAI processing…

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.

We are looking to speak to candidates who are based in Mexico City for our hybrid working model.

Key ResponsibilitiesTypical for this role

1
Drive day-to-day execution of the work outlined in this role
2
Collaborate with cross-functional partners to deliver outcomes
3
Communicate progress, blockers, and decisions clearly
4
Continuously improve how the team operates

Requirements

Excellent communication skills, both written and verbal
Genuine desire to help people
Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
Ability to think on your feet, remain calm under pressure and solve problems in real-time
Desire and ability to rapidly learn a wide variety of new technical skills
Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
Strong written and verbal English communication skills are required

Perks & Benefits

Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.