AV & Event Engineer L4

About This RoleAI processing…

Key Responsibilities

• 1
  Design, configure, and deploy AV systems and equipment, including audio and video conferencing systems, displays, microphones, and control systems.
• 2
  Manage AV infrastructure, troubleshoot technical issues, and provide timely resolutions to ensure uninterrupted AV services.
• 3
  Support remote, executive and in-person events, including setup, testing, and operation of AV equipment, ensuring seamless audio and visual experiences.
• 4
  Collaborate with internal stakeholders, event planners, and vendors to determine AV requirements and provide expert guidance on technical capabilities and limitations.
• 5
  Assist executives and presenters with AV setup and troubleshooting during industry conferences and high-profile events.
• 6
  Stay updated with the latest AV technology trends, tools, and best practices to ensure the organization remains at the forefront of AV capabilities.
• 7
  Conduct training sessions and create user documentation to empower employees to effectively utilize AV systems and equipment.
• 8
  Perform regular maintenance, upgrades, and system optimizations to ensure optimal performance and reliability of AV solutions.
• 9
  Monitor and analyze AV performance metrics, identify areas for improvement, and propose innovative solutions to enhance the AV experience.
• 10
  Occasional business travel will be needed so flexibility is necessary to support business objectives.

Requirements

• Bachelor's degree in a relevant field, such as Audiovisual Technology, Information Technology, or a related discipline, or equivalent work experience.
• Mac OS proficiency as well as Windows OS familiarity to aid in remote troubleshooting for end-users.
• Established understanding of troubleshooting basic signal flow for conference rooms
• Working knowledge of industry standard equipment and peripherals (Crestron, Neat, Logitech, etc.)
• 8+ years experience using AV and Events software such as Zoom, Google Meet etc.
• Crestron Certified Programmer (CCP) or Extron AV Associate certification.
• Event Technology Specialist (ETS) certification.
• AVIXA Certified Technology Specialist - Design (CTS-D) certification
• AVIXA Certified Technology Specialist - Installation (CTS-I) certification
• Certifications for all hardware manufacturers we install as applicable (Shure, Crestron, Chief, QSC, Biamp)
• Advanced troubleshooting and understanding of signal flow in conference rooms
• Project Management Professional (PMP) certification (relevant for event management aspects).
• Certified Technology Specialist (CTS) certification by AVIXA (Audiovisual and Integrated Experience Association).
• Strong knowledge of AV technologies, including audio systems, video conferencing systems, projectors, displays, and lighting.
• Familiarity with event management processes, including AV setup, production, and troubleshooting.
• Experience with AV control systems and software, such as Crestron, Extron, or similar platforms.
• Proficient in operating and troubleshooting AV equipment and software.
• Flexibility to work outside regular business hours to support events or executive needs.
• Previous experience with remote event support and virtual meeting platforms (e.g., Zoom, Microsoft Teams, WebEx)
• ITIL v4 Foundation or Similar
• Google Workplace Certification (or similar professional certificate)

Perks & Benefits