Benefit Customer Care Advocate

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Own customer inquiries from start to finish, ensuring exceptional service and accurate resolution
• 2
  Guide customers through product features and act as their advocate internally
• 3
  Collaborate closely with other advocates and across the company to influence product development
• 4
  Deliver exemplary customer service using a 'search first' mentality
• 5
  Expand critical thinking skills and knowledge to answer progressively more challenging customer inquiries
• 6
  Stay up-to-date with new products and features, communicating updates to customers in a way that ensures an exceptional customer experience

RequirementsAI-extracted

• Minimum 2+ years of experience within the call center, technology, retail, or hospitality space
• At least 1-year experience in a customer-facing benefits role with a Broker, Carrier, or Benefits provider
• Technical ability to work with multiple technologies in a digital-first environment
• Collaborative and accountable with incredible critical thinking skills
• Great written and verbal communicator, able to explain technical concepts to a wide range of audiences

Perks & BenefitsAI-extracted