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Benefit Services Senior Leader - Group Fulfillment

gusto· 94 open roles

Location TBD On-siteFull-time6 days ago
Salary
$119,185 - $154,940
Experience
Mid
Job Type
Full-time
Posted
6 days ago
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About This Role

Gusto is seeking a Senior Manager to lead the Group Fulfillment operation within Benefits Services, overseeing a team of managers and individual contributors to deliver benefits accurately and on time. The role involves setting operational objectives, developing policies, managing capacity planning, and driving outcomes that impact customers. The Senior Manager will also lead the adoption of AI tools to enhance accuracy, speed, and capacity. The ideal candidate has leadership experience, a track record of driving meaningful organizational change, and AI fluency.

Key ResponsibilitiesAI-extracted

  • 1
    Lead a team of managers and individual contributors to deliver benefits accurately and on time
  • 2
    Set operational objectives, develop policies, and manage capacity planning
  • 3
    Drive outcomes that have a measurable impact on customers
  • 4
    Lead the adoption of AI tools to enhance accuracy, speed, and capacity
  • 5
    Coach and develop leaders through structured coaching and performance reviews
  • 6
    Manage cross-functional dependencies with various teams and carrier partners

RequirementsAI-extracted

  • 5+ years of leadership experience, including 2 years leading other leaders
  • Demonstrated track record of setting operational strategy and driving meaningful organizational change
  • Experience operating against time-sensitive SLAs in a benefits, healthcare, or comparable regulated operations environment
  • AI fluency, with experience using AI to redesign workflows and automate processes
  • Coaching and development experience, with a focus on structured coaching and performance reviews

Perks & BenefitsAI-extracted

Competitive base pay
Benefits, including health insurance and 401(k)
Equity (RSUs)
Typically: paid time off
Typically: health coverage
Typically: opportunities for professional growth and development

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