GU

Benefits Advising (Renewals) Leader

gusto· 35 open roles

Location TBD On-siteFull-timeYesterday
Salary
$86,530 - $113,000
Experience
Mid
Job Type
Full-time
Posted
Yesterday
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About This Role

Gusto is seeking a leader for its Benefits Advising team to provide small business owners and their employees with expert benefits advice and a best-in-class customer experience.

Key ResponsibilitiesAI-extracted

  • 1
    Empower and coach a team of 10-15 licensed advisors and specialists to deliver tailored, high-quality renewal experiences.
  • 2
    Drive retention and revenue growth by ensuring tailored, high-quality renewal experiences through a customer's renewal and ongoing benefits experience.
  • 3
    Evolve the customer experience by using customer feedback and data to identify and drive improved processes and deliver more holistic, outcomes-focused advising.
  • 4
    Act as project manager for large-scale, cross-functional initiatives that result in better outcomes for customers.
  • 5
    Foster a culture rooted in Gusto's values, creating an environment of trust, feedback, and continuous learning.
  • 6
    Work cross-functionally to partner with Product, Carrier Ops, Sales, and other CX teams to improve tooling, training, workflows, and the overall customer experience.

RequirementsAI-extracted

  • 4-6 years of formal leadership experience in benefits advisory, customer success or renewals, or a similar field.
  • Direct experience with small group health insurance (fully insured, level-funded or PEO models) is required.
  • Proven ability to drive revenue growth, customer retention, and expansion through consultative renewal and upsell strategies.
  • Analytic and strategic thinker with the ability to translate data into insights and actions.
  • Strong operational skills, proactive approach to process improvement, and previous experience driving initiatives and best practices that improve customer experience.
  • Experience with technology/automation solutions such as Salesforce, APIs, and benefits administration platforms.

Perks & BenefitsAI-extracted

Competitive base pay
Benefits
Equity (RSUs)
Health coverage
PTO
Typically: 401(k) matching
Typically: Flexible work arrangements
Typically: Professional development opportunities

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