Benefits Care Advocate, Phoenix

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Own customers' inquiries from start to finish while keeping the customer updated at all times during the resolution process.
• 2
  Guide customers through product features and act as their advocate internally to influence product decisions and roadmap.
• 3
  Meet quality and productivity standards necessary to meet Gusto's business standards for superior customer service and performance progression.
• 4
  Collaborate closely with other advocates and across the company to influence product development.
• 5
  Deliver exemplary customer service using a 'search first' mentality, ensuring comprehensive research of a question is carried out through internal resources channels before asking for further support.

RequirementsAI-extracted

• Minimum 2+ years of experience within the call center, technology, retail, or hospitality space.
• At least 1-year experience in a Customer-facing benefits role with a Broker, Carrier, or Benefits provider.
• Technical ability to work with multiple and new technologies in a digital-first environment.
• Collaborative and accountable with incredible critical thinking skills, comfortable with a role heavy in customer interaction.
• Typically: Strong written and verbal communication skills.

Perks & BenefitsAI-extracted