Benefits Onboarding Advocate

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Oversee the entire benefits onboarding process from start to finish, collaborating with cross-functional teams to ensure timely delivery of benefits
• 2
  Provide expertise in healthcare and benefits enrollment via written and verbal communication with customers
• 3
  Work directly with customers to implement employee benefit packages specific to their needs
• 4
  Manage multiple priorities using Salesforce and other technology platforms
• 5
  Provide guidance, support, and manage escalations with customers at key moments in their relationship with Gusto

RequirementsAI-extracted

• 2-4 years of client-facing experience, with bonus points for exposure to healthcare, payroll, or a start-up environment
• Empathetic and customer-centric, with excellent written and oral communication skills
• Strong attention to detail, skilled in problem solving, dealing with ambiguity, and cross-team communication
• Self-motivated and comfortable working collaboratively and autonomously
• Ability to work throughout seasonal peaks and adapt to other internal roles if needed

Perks & BenefitsAI-extracted