Business Intelligence Manager

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Own and maintain core KPI dashboards and data infrastructure to provide accurate and timely visibility into operational performance.
• 2
  Build and deliver monthly business review data, quarterly business review metrics, and financial analysis to communicate performance clearly to various audiences.
• 3
  Develop cost and demand forecasting models to inform vendor staffing decisions, budget planning, and capacity allocation.
• 4
  Partner with Data Science, Community Health, and engineering teams to maintain data sources and ensure scalable infrastructure.
• 5
  Track the impact of AI automation programs on volumes, costs, and operational capacity, surfacing findings and recommendations to stakeholders.

RequirementsAI-extracted

• 3+ years of experience in business intelligence, data analytics, or operational reporting in a cross-functional environment.
• Proficiency in SQL and at least one data visualization tool.
• Demonstrated ability to build dashboards and reporting infrastructure that multiple teams rely on for decision-making.
• Experience with cost modeling, demand forecasting, or workforce management analytics.
• Strong written and verbal communication skills, with comfort presenting findings to senior managers and cross-functional partners.

Perks & BenefitsAI-extracted