Business Intelligence Manager

About This RoleAI processing…

Key Responsibilities

• 1
  Own and maintain CT's core KPI dashboards and data infrastructure, ensuring leadership has accurate, timely visibility into operational performance across T&S and CX.
• 2
  Build and deliver CT's Monthly Business Review (MBR) data, QBR metrics, and financial analysis, communicating performance clearly to audiences from ICs to senior managers.
• 3
  Develop cost and demand forecasting models that inform vendor staffing decisions, budget planning, and capacity allocation across CT's outsourcing operations.
• 4
  Partner with Data Science, Community Health, and engineering teams to maintain CT's data sources, manage a centralized data request intake process, and ensure dashboards are built on scalable infrastructure.
• 5
  Track the impact of CT's AI automation programs on volumes, costs, and operational capacity, surfacing findings and recommendations to your manager and stakeholders.

Requirements

• 3+ years of experience in business intelligence, data analytics, or operational reporting in a cross-functional environment
• Proficiency in SQL and at least one data visualization tool (QuickSight, Tableau, Looker, or similar)
• Demonstrated ability to build dashboards and reporting infrastructure that multiple teams rely on for decision-making
• Experience with cost modeling, demand forecasting, or workforce management analytics
• Strong written and verbal communication, with comfort presenting findings to senior managers and cross-functional partners

Perks & Benefits