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About This Role
Twilio is seeking a Business Systems Analyst 2 to provide operational and technical Salesforce support to North America and Latin America Sales organizations. The role ensures Salesforce CPQ, OLM, and multiple Salesforce instances run efficiently, supporting business processes with high process integrity and stability. This position requires working on the NAMER shift and collaborating with various teams. The ideal candidate has experience as a Salesforce Administrator and expertise in Salesforce CPQ administration and configuration.
Key ResponsibilitiesAI-extracted
- 1Manage Salesforce user setup, roles, profiles, permissions, and security settings.
- 2Oversee Salesforce case management, ensuring SLAs and response times are met.
- 3Maintain page layouts, workflows, validation rules, and approval processes.
- 4Troubleshoot and resolve CPQ and multi-instance Salesforce issues.
- 5Collaborate with Sales Ops, Finance, IT, and Product teams.
RequirementsAI-extracted
- 3+ years of experience as a Salesforce Administrator (Sales Cloud).
- Salesforce Administrator certification (ADM-201).
- Strong expertise in Salesforce CPQ administration and configuration.
- Understanding of Salesforce data model, sharing rules, and security.
- Experience troubleshooting complex integrated system issues.
Perks & BenefitsAI-extracted
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